Bizzabo is great - just needs more customer support!
We use Bizzabo for one of our clients [...]. The product addresses everything we need! In particular, we like the flexibility you have in …
Starting at $14,999 per year
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What is Bizzabo?
Bizzabo’s event management platform powers immersive in-person, virtual, and hybrid experiences for brands. The Bizzabo Event Experience OS is an open platform for Event Experience Leaders to manage events, engage audiences, and activate communities. Bizzabo was founded in 2011 and…
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Popular Features
- Attendee list export (36)8.080%
- Event analytics (37)7.777%
- Registration, RSVP, and ticketing (39)7.373%
- Email marketing (35)6.060%
Reviewer Pros & Cons
- Virtual Streaming - The virtual setting for our hybrid events is great! Virtual attendees can comment, ask questions, and create an online community. ...
- Equipment Support - When we've been onsite and encountered issues with the Bizzabo equipment, it is nearly impossible to get any support or help. We h...
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Entry-level set up fee?
- Setup fee optional
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $14,999 per year
Features
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Bizzabo?
Bizzabo's event management platform powers immersive in-person, virtual, and hybrid experiences for brands. The Bizzabo Event Experience OS is an open platform that enables Event Experience Leaders to manage events, engage audiences, activate communities, to deliver business outcomes. Bizzabo was founded in 2011 and is headquartered in New York and Tel-Aviv.
Bizzabo Features
- Supported: Manage an entire event portfolio from a single platform.
- Supported: Deliver more engaging, human, and impactful experiences.
- Supported: Grow a community and drive Return on Event with cross-event analytics and rich data insights
- Supported: Produce in-person, virtual, and hybrid experiences and execute any event type
- Supported: Execute any event at any scale, from 10 attendees to 10 million.
- Supported: Expert professional services and support serve as a seamless extension of an in-house team.
Bizzabo Screenshots
Bizzabo Videos
You Don’t Just Need an Event Platform
Event Experience
Event Networking: Empowering Event Attendees To Connect
Boosting Event Engagement With Bizzabo's Audience Reactions
The Video Capabilities of the Event Experience OS
Bizzabo - App Market
Bizzabo’s Event Experience Lab: An Approach to Event Success
Bizzabo Integrations
Bizzabo Competitors
Bizzabo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Bizzabo Downloadables
Frequently Asked Questions
Bizzabo’s event management platform powers immersive in-person, virtual, and hybrid experiences for brands. The Bizzabo Event Experience OS is an open platform for Event Experience Leaders to manage events, engage audiences, and activate communities. Bizzabo was founded in 2011 and is headquartered in New York and Tel-Aviv.
Bizzabo starts at $14999.
Reviewers rate Participant roles & permissions highest, with a score of 8.2.
The most common users of Bizzabo are from Enterprises (1,001+ employees).
Bizzabo Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 30% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 40% |
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Reviews and Ratings
(140)Attribute Ratings
Reviews
(1-25 of 27)Companies can't remove reviews or game the system. Here's why
March 27, 2024
Bizzabo Blazes Ahead of Other Hybrid Event Software
Within our organization, we use Bizzabo for our New Customer Trial Programs as well as our annual conferences, which have adopted a hybrid format ever since the Pandemic. With Bizzabo, we are able to run in-person and virtual events, delivering a memorable experience where every attendee can engage and take away key learnings.
- Virtual Streaming - The virtual setting for our hybrid events is great! Virtual attendees can comment, ask questions, and create an online community. Recordings of sessions are ready quickly as well.
- Registration Setup - The customization options for registration works extremely well for our organization! During our annual conferences, we expect a diverse group of attendees such as clients, our franchisees, and Enterprise Sales VPs. With Bizzabo, we're able to customize registration options making that part of the process seamless.
- Agenda Customization - With our events, we offer not only main sessions, but also different tracks based on role/business goals. Bizzabo allows us to build agendas that make sense for our audience and help us internally analyze what sessions are getting the most traction.
- Bizzabo Mobile App - The mobile app is outstanding! It eliminates our need to print thousands of copies of our event agenda and gives attendees access to updates in real-time. We also use it to communicate promotions, announcements, and reminders, making communication with attendees super efficient.
- Onsite Equipment - When we are in-person for our events each year, we always encounter issues with our onsite equipment (WiFi routers, printers, and iPads). At least one piece of the equipment has always been broken and it makes our jobs super difficult - Either making it so we can't use that piece altogether or forcing us to consolidate equipment down for a large volume of check-ins.
- Equipment Support - When we've been onsite and encountered issues with the Bizzabo equipment, it is nearly impossible to get any support or help. We have tried multiple chats, support phone numbers, and ticket submissions, but none have ever resulted in a good experience or solving for the issues.
- Registrations Under One Name - In our business, we frequently have cases where one person registers for a group of attendees. However, when they arrive onsite at check-in - The group members cannot find their names - They are all listed under the one person's name who completed registration. There has to be a better way to fix this part of the process!
March 24, 2024
Fine for basics, not the most user-friendly tool
We used Bizzabo for hosting event registrations as well as webinar registrations - mostly for single session webinars and things like happy hours or dinners - as well as all of the email engagement features minus sending event/webinar invites. We run 40-50 webinars a year and about the same amount of events. We need a tool that can build out events and webinars efficiently, share data amongst a large team, and provide data that helps us to make better decisions in the future.
- Bizzabo has a good reporting dashboard that made things simple
- Bizzabo makes it easy to share access within our teams
- Bizzabo has a relatively clean UI
- I feel that customer relations were not particularly great. Slow response times and not very helpful when we did get in contact.
- Although UI is clean, functionality was a bit clunky.
- Limitations within asset creation were frustrating and time-consuming when building out events.
March 19, 2024
In my opinion, Not User Friendly
In my opinion, it's a very tedious process with too much flexibility in setting up registration pages. We need more of a uniform process in our organization. In my opinion, it's not back-end friendly for billing purposes. We require back-up in invoice billing, forcing us to click into each registration to email ourselves the confirmations. I think the steps are also unclear in where the information we're putting in will be displayed on the user end. In my experience, it's been nothing but trial and error learning.
- Visually impressive registration pages
- Live attendance updates
- Example photos of where information will be displayed
- ability to download all registration confirmations as back-up
- Save profile information in relation to the email address - I've had to fix the same participants throughout different events
- Simplify the process to swap tickets and make the option easier to find
February 05, 2024
Bizzabo
We use our Bizzabo account to introduce our speakers and meeting participants, and to provide introductions about the content of their talks when we attend third party conferences or sponsored events. Bizzabo also helps us schedule our 1 on 1 meeting with our clients globally so that clients can sign up from the site whenever they want.
- Scheduling client meetings
- Easy to set up and create the page
- Able to access worldwide
- Multi-language function without creating two different URL
- Setting up meeting in multi language function (last time when I created both English and Japanese event pages, it wasn't liking together so the same time slots were open both English and Japanese site, which confused clients.
- New function to link the Bizzabo page to the sponsored event page
February 03, 2024
Bizzabo review
I leveraged Bizzabo as a platform to collect and manage customer submissions to our annual awards program. Bizzabo successfully provided us with 9 separate forms under one master web page which allowed our users to seamlessly submit awards submissions to multiple categories and allowed me to be able to quickly download review and manipulate the data submitted on the back end.
- backend reporting
- up time
- data manipulation
- UX
- customer support
February 02, 2024
Bring back event marketing with Bizzabo!
We host numerous in-person events for our customer base. These events can range from 20 - 300 people and we use Bizzabo for the event platform and registration website. We also use Bizzabo internally for our company events. We've used the online / virtual platform for when we do not have the budget for an in-person event. We also use the app for our events.
- Ability to set up numerous types of tickets
- Provides easy to easy templated pages for the event website
- Full integration with Android / Apple event app
- Customized pages on the even website can be tricky to use, not super intuitive
- Bring back the chat option for live support
January 29, 2024
Best event registrations capturing tool
We generally use Bizzabo to create our event landing pages in order to capture the registrations (both offline and online events). The customisations and the ease of use it has is really commendable. It gives a lot more variety to move around different elements and allows us to fit them in a suitable place where it'd look good for the audience.
- It was great to use this platform for an offline conference event we recently held in Singapore. Even one of the audience member asked about the platform we used to capture audience attendance.
- We also used Bizzabo for one of our webinar held in the past and the kind of customisations we did were totally beyond our expectations. The Bizzabo customer support team is really quick and prompt with resolving all our queries.
- We held a couple of more webinars where we we added Bizzabo landing page as the registrantion link for the audience. The report triggering feature in Bizzabo made it quite easy for our stakeholders to track the number of people who registered for the webinar and helped them set the expectitions right.
- In the beginning it was a bit tricky to navigate through the features available to us but slowly and gradually we figured it out.
- The customer support team sometimes take some time to get back with a response on some urgent request so I think that could be worked on.
- Sometimes, it take a bit of time for the changes to update on the actual landing page
January 24, 2024
Great Data Management, Limited Design
We use Bizzabo to host our larger company events across several teams. It provides a solution for us to host hybrid events, while supporting the in person platform logistics.
- Easy virtual event streaming
- Streamlining event registrations across your CRM platforms
- Limited design aspects in their landing page builder function
- Platform support is delayed and often not helpful
January 19, 2024
High Hopes and Lackluster Results.
Bizzabo is the organizational event software tool we use for hybrid, in-person, and virtual events. This tool oversees our registration, streaming for virtual/hybrid events, and check-in process. It is our one-stop shop for event attendees so they can access the agenda, FAQ, and community page to network with other event attendees.
- Registration.
- Agenda Planning.
- Data Recording.
- Check-In.
- Support
- Issue Resolution.
- New Streaming Offering.
January 16, 2024
Decent Software, Look Elsewhere for Something More Robust
We use Bizzabo for hosting webinars primarily and for some in person events. We use it to host our registrations as well as event landing pages.
- Customizable landing pages
- Takes payments through Stripe
- Easily pull attendee reports
- Difficult to join a session as an admin
- More integrations
- Navigation overall could be improved
June 30, 2023
Marketing Manager
We use it for both small and larger events when we want a personalized landing page and a more in depth registration process. It also allows us to use promo codes for our partners and high value prospects. We like the amount of customization that it provides along with the event emails.
- Customization
- Logic
- Easy to use
- Sometimes it takes awhile to load
- I'd like more widget options
June 29, 2023
A Solid Platform With A Good Streaming Solution
We are an event management company and use the platform to host virtual and hybrid events. The platform allows us to stream live or pre-recorded sessions to attendees. You can also purchase their on-site solution to check attendees in and print badges.
- Offers different streaming solutions
- Easy to customize your event website
- Dedicated customer service manager
- We have cookie issues where some of our clients have problems using the platform
- Many speakers don't receive the forgot password email to reset their email and there is no other way for them to do it
- Occasionally run into latency issues
June 22, 2023
Bizzabo: All Smoke and Mirrors
Bizzabo was meant to be used as a holistic online tool within our organization for event registration, email confirmations, virtual events platform, and online event page. We did not have a tool like this previously and were using many different tools for event registration, event confirmations, and virtual events. Bizzabo seemed to provide an easy solution to our event challenges.
- Sales. The sales process was done extremely well, and was the only thing that Bizzabo does well.
- Learning Resources. During the sales process, it is made very clear that once you sign a contract, you will have endless resources available to you for self-learning. The links to these tools were broken or outdated. Bizzabo completes so many updates to their platform but doesn't update the learning pages to reflect. You are sent an Excel spreadsheet with a checklist of items to work your way through and links are given, but the majority of the links were broken. The learning videos were very high-level. The online resources that didn't have the links broken, were more like blog posts followed by user comments.
- Support Management. I had weekly and then bi-weekly calls with our support account manager to help our team learn the basics of using Bizzabo. These were more of a sales call where Bizzabo was continually trying to upsell us or ask us how they can support us with more events in the future. I repeatedly kept telling our support manager that we don't need support for in-person events, yet each week was another opportunity for Bizzabo to ask us how they can support us for in-person events.
- Transparency. During the sales process and practice demos, Bizzabo came across very clear that the platform was easy to use and very user friendly. Consider it like this; you purchase a Ford but it has Ferrari parts and the instructions are in Italian.
- Sales Process. In my opinion, very in your face about signing a contract. Bizzabo will email you non-stop until they get a signed contract.
February 27, 2023
Buzz over to Bizzabo for Business
Our association uses Bizzabo to host our virtual conferences and has been doing so for nearly 3 years. I joined the association during our first contract and then renewed with Bizzabo for another year. There are many benefits to hosting events with Bizzabo, including copying previous events, pulling analytics, having an app, and building out the platform. Our recent annual conference hosted over 40 OnDemand sessions, 16 exhibitors, 3 live keynotes, and 12 live Q&A sessions with speakers.
- There are a lot of customizable features
- They have wonderful customer service
- When the report system does work, these are extremely helpful
- They give you the ability to host sessions in the platform or embed a Zoom link
- Our attendees complained about having to login every time to view content
- You cannot be in the system working on the backend while a colleague is. We have found that the work doesn't save.
- The email system is hard to format within Bizzabo
- Staff would sometimes get kicked out of interact rooms. It would be nice to add virtual backgrounds in this space.
- Reports were missing data and it took two weeks to get corrected
- When recording a session, you have to go back and download it, and then upload it. This process should be easier.
January 20, 2023
A Smaller yet feisty workhorse that is worth a second look.
We currently use Bizzabo to Offer a Mobile App, Polling, Agenda Management, Community and chat services, as well as Online Services and Lead Tracking. It allows us to offer a unified platform for events management and registration and connects to our CRM through API
- Terrific Implementation Services
- Intuitive Web Interface for Events Setup and Analytics
- Fast Mobile App for on-site attendee usage
- APIs and Documentation
- Customer Service isn't knowledgable enough at times
- Customer Services "rushes", either via automation or manual usage, to Close tickets
- At times, the platform becomes unresponsive without a status page to refer to for updates
- The User interface and speed of the Onsite Command App Session Scanning is slow to respond and requires a significant increase in bandwidth on site.
November 03, 2022
Bizzabo for Events
We use Bizzabo for event registration and management for events large and small.
Some main problems Bizzabo has solved:
- Alleviated the bottle-neck between our web team and events team for creating and updating the landing pages
- Smooth speaker and sponsor portals so repeat speakers and sponsors don't have to submit their assets multiple times
- Easy mobile app to make automatic updates to
Some main problems Bizzabo has solved:
- Alleviated the bottle-neck between our web team and events team for creating and updating the landing pages
- Smooth speaker and sponsor portals so repeat speakers and sponsors don't have to submit their assets multiple times
- Easy mobile app to make automatic updates to
- Easy to read analytics
- Notifications and updates about your event and how its progressing
- Super easy on the attendee end
- Editing the landing pages can be a little difficult - lots of back and forth
- Free vs paid registration features - there are some features where its either one or the other (session registration) that I wish was available for both types
- Issues with Marketo integration
October 18, 2022
Solid platform, with a good website builder
We use Bizzabo for event registration and virtual events as a platform. We run physical and virtual events ranging from 10 attendees to 8000+ attendees across all kinds of events such as virtual roundtables and meetings, customer events, partner events, roadshows, and a yearly flagship event. Bizzabo is used for the event website, registration process, and the vast majority of event communications (most event invitations are done from our marketing automation solution). We use Bizzabo for anything from simple ticketing and RSVPing for an event to using it as a platform for all of our event communications and additionally as the full event platform for virtual events. For physical events, or the physical portion of any hybrid events, we use Bizzabo to build out the event website, agenda, and the open API or the reporting capabilities to work with any onsite badging solutions.
- Website builder
- Customer support and success
- Virtual event platform
- Speed of setup
- Some projected advances in the roadmap are frequently delayed
- Downtimes and technical difficulties
- Reporting difficulties
- Data integration is fairly basic
September 21, 2022
Great for small events. Enterprise-sized companies, tread lightly!
We purchased Bizzabo during the Covid pandemic because of an immediate need to pivot to virtual events. The product provided an adequate experience for the vast majority of our smaller events. The platform is undoubtedly an upgrade from simply putting on webinars.
That said, we didn't find Bizzabo's service to be robust enough or stable enough for our needs as an enterprise-sized company with very specific compliance and user experience requirements. After two years, we will be moving to another vendor.
That said, we didn't find Bizzabo's service to be robust enough or stable enough for our needs as an enterprise-sized company with very specific compliance and user experience requirements. After two years, we will be moving to another vendor.
- Intuitive platform back-end
- Great staff
- Events can be built quickly
- Platform stability
- Focus seems to be on front-end (appearance) instead of back-end (functionality)
- Some essential features require plugins (data events, payment processing, gamification, etc.)
September 13, 2022
Empowers Non-Marketers with Event Management - Great All in One - But Teams Streams Better.
Seco Tools Uses Bizzabo to manage both virtual and physical events. We use it to stream our events, provide on-demand access to recordings after the fact, as well as general event organization. The biggest need the platform meets for us is the ability to integrate and implement event planning and management without needing email marketing or web development skills. It's been great to be able to hand ownership of different elements of Bizzabo to those responsible for the event. And the event planners have appreciated being able to automate elements, such as registration invites and reminders, that they've tracked manually in the past.
- Top-Notch, Engaged Support and Partnership.
- Lowers skill barrier to event logistics and marketing.
- All-in-on solution.
- Pleasing templates.
- Integration with Teams / Teams Webinar.
- The ability to customer calendar invites. Multi-day events fill the calendar morning till night from start to finish.
- Easier access to speaker/moderator tools. Access to live sessions as a speaker right from the agenda page.
- The ability to have multiple agenda items go to a single stream or to automatically push users from one agenda stream to the next for each session.
September 12, 2022
Providing Great Virtual Events with Bizzabo.
We are an events company. In addition, to live events, we provide virtual event services. Bizzabo acts as a virtual platform for us that we provide as a service to our clients. We will build out the virtual platform on Bizzabo and run pre-recorded or live sessions on this platform. Typically we will stream the sessions directly through Bizzabo's player, or we will use its integrations with Vimeo or other streaming solutions. We use all features, including the agenda, sponsors, community page, etc., to create a well-rounded, immersive experience for attendees.
- Branding
- Attendee Community.
- Live Sessions.
- Easier to view event and session analytics.
- Deeper agenda customization.
September 01, 2022
Powerful tool that's constantly upgrading to meet the needs of a virtual & hybrid event world
Bizzabo helped us create virtual events during the early phases of covid-19. It was a tool for us to Livestream thought leadership while also capturing attendee data. It would've been way too difficult to host a 5-day virtual event over Zoom, and the other tool we had used captured only live viewer count, nothing specific. So we knew we wanted a place to host the virtual content (both live, simulive, and on-demand) and make it easy for us to analyze the performance. The other key items we looked for were a tool that integrated with Marketo, speaker engagement, networking capabilities amongst attendees, sponsorship opportunities, and an easy transition to implement the software within a couple of months.
- Constant product updates
- Integrates with Marketo - pretty flexible too
- Engagement within the virtual event (speaker Q&A, reactions, networking opps with other attendees, and more)
- The amount of data they provide is amazing
- The new attendee venue is a little confusing for attendees
- The backend can be difficult to navigate at first sight
- Virtual networking between attendees - they're still working on improving this though!
August 23, 2022
Great Platform for a Good Price
We use Bizzabo as a full-service event platform. We use it to market our events, host online content, register our attendees, and for the mobile app.
- Customer Service: they have a very helpful client services and support team.
- Making product updates based on needs and feedback
- The registration process is smooth
- Sponsor profiles/virtual booths
- There are not always a lot of adaptabilities
- Not being able to track who clicks onto a sponsor's website from their partner listing
August 18, 2022
A Trusty Event Buddy
I deploy the Agenda widget as the streaming module onto my custom website, and use APIs for the registration module (Replaces Cvent) . This is very useful to bridge multi-part campaigns and events as the multi-site / multi-touchpoints between physical and digital all feed back to Bizzabo; this gives a very good overall management dashboard for data insights and management.
- Flexible
- Scalable
- Cost effective for large scaling
- An appointment feature with a calendar for the community feature
- Allowing video player embed code instead of embedding entire widget (limits the styling)
I use Bizzabo for large-scale summits and virtual events. These events include internal and external stakeholders and occur a handful of times a year. Some of the features I utilize are landing page builds, registration, schedule, and the actual running of the event day. Bizzabo is not used for internal meetings and events.
- Manage multiple sessions at once
- Present in high-quality video
- Allow for the coordination of more than one event at a time
- Provide virtual support the day of the event
- It is difficult for users to toggle between sessions
- It is not always easy for the user to sign-in
- The buttons from the admin side can be confusing during a session
May 25, 2022
Bizzabo is for event nerds!
We use Bizzabo for our annual user conference. We use it for registration, the website widgets even though we use our own suite, agenda management, email communications in tandem with pardot and salesforce, and attendee check-in and badges. We use it as our event management platform for in-person events and previously virtual events.
- Clean UI for users
- integrations with other tools (SFDC)
- plug and play widgets and learning. I was able to teach myself the tool relatively quickly
- promo codes are easy to set up and use
- Missing add-on tickets like training. this is key and many organizations use add-on ticket types. this needs to be added asap so that it's a seamless and easy process for event pros to set up within their registration instance.
- We need more dashboards and reporting, or more detail around payments. I feel like this is a bit of a gray area and isn't as easy to dig into as it should be.
- group pricing functionality could be built out more
- build a community! bizzabo doesn't seem to value the community of its users or training. I would advise setting up training for users with their CSM or classes. you are kinda just left on your own to figure it out with very little guidance.